Dispatcher - AAA Minneapolis

Dispatcher


JOB SUMMARY:

Dispatch Operations

 

HOURS:

M-F: 12-6:00pm

 

ESSENTIAL FUNCTIONS:

  • Interacts with members, employees and Contract Service Facility Drivers in a friendly, positive manner to ensure member satisfaction
  • Maintains thorough knowledge of all ERS policies/procedures.  Well-versed in all areas of Member Service benefits; Thorough knowledge of Club territory
  • Promptly relays service requests and monitors call activity with contract facilities (via 2-way radio, telephone, Digital Dispatch System) to ensure delivery of timely, efficient ERS
  • Responds to telephone and personal inquiries from members and the general public regarding all member related services, including ERS Call Receiving, Membership Records inquiries, and general information; Responds to immediate concerns raised by members, contract facilities, and employees
  • Effectively communicates with members regarding service delays or other issues involving service delivery; Handles escalated calls
  • Ensures correct procedures (i.e. radio communications, re-routing calls, member communication, documentation, etc.) are followed
  • Performs various clerical tasks to meet changing workload conditions.

 

JOB QUALIFICATIONS

  • General education
  • Excellent communication and customer service skills
  • Excellent computer skills
  • Ability to multi-task

Apply Online

#