License Clerk - AAA Minneapolis

License Clerk


Summary

This position is responsible for the update of MN Driver’s License/ID’s or Permits to qualified applicants.  Conduct visual testing and taking photos.  Renew registration and issue plates on qualified vehicles.  Obtain necessary information; input data directly into the states database.  Advise applicants on requirements and collect appropriate fees.

Essential Job Functions

  • Provide a level of customer service that meets AAA standards – fast, friendly, efficient, accurate
  • Demonstrate friendliness and greet every customer that you serve
  • Maintain a professional appearance and work area
  • Review documents and extract relevant information
  • Ensure that each customer is authorized to complete transactions presented by validating customer identification per state of Minnesota guidelines/requirements.
  • Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified according to the State of MN guidelines to obtain desired licenses.
  • Question applicants to obtain required information according to current State laws and guidelines such as name, address, plate number, VIN number, etc. and record data on prescribed forms.
  • Maintain accurate records on the State of MN’s database.
  • Maintain paperwork and documentation for all customers’ daily transactions in a neat and orderly manner, keeping plate and sticker sequences in order
  • Maintaining the integrity and security of customers’ documents.
  • Adhere to the State of MN guidelines on Data Privacy
  • Answer questions or provide advice to customer regarding licensing policies, procedures or regulations. As necessary, seeking State approval or guidance in questionable situations.
  • Operate specialized photographic equipment to obtain photographs and test vision for driver’s license, permits or identification cards
  • Collect correct fees for all transactions
  • Maintain daily cash drawer, abiding by AAA policies for cash handling and balancing cash drawer.
  • Train other workers or coordinate their work as necessary
  • Perform routine data entry or other office support activities, including creating, sorting, photocopying or filing documents
  • Stock workstations with adequate supplies, including pens, staples, paperclips and forms
  • Establishing and maintaining effective working relationships with co-workers and the public
  • Remain current and compliant with all AAA customer service initiatives
  • Remain current and compliant with all State bulletins, fee changes , rule changes and policy changes
  • Performs work of a miscellaneous nature to meet changing workload structure

 

 

Qualifications

  • High School diploma or GED
  • Attention to detail and accuracy in recording information
  • Proficient in computer skills utilizing standards and specialized software, (Windows 7, Outlook, IE9), 10-key and the ability to operate other office equipment
  • Minimum of one year Customer service experience
  • Knowledge of general office procedures.
  • Knowledge of English grammar, spelling and punctuation.
  • Effective verbal and written communication
  • Minimum one year cashiering experience preferred – including handling and balancing a cash drawer independently.
  • Ability to lift up to 20 lbs.
  • Work is performed in a standard office environment

Apply Online

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