Personal Insurance Representative - Customer Service - AAA Minneapolis

Personal Insurance Representative – Customer Service

Reports To:    Manager, Insurance

Date:               December 4, 2014

Department:   Insurance Agency




This position provides insurance customer service to current AAA members and policyholders .  The position also includes the responsibility to rate and quote insurance products as needed. There are also responsibilities for policyholder assistance with claims.




  1. Services existing clients and cross-markets other insurance agency products for account rounding/retention.
  2. Assists clients, agents and insurance companies with questions/inquiries on customer information or policies.
  3. Will be responsible for providing membership service and sales to existing AAA members, as well as new prospective members in person or over the phone.




  1. High school degree or equivalent. Prior agency experience
  2. State of Minnesota Property and Casualty license required.
  3. Good organizational and telephone skills; proficient in verbal and written communication.
  4. Personal computer, word processing and spreadsheet skills.

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