Privacy Policy - AAA Minneapolis

Privacy Policy

As our Mission states: “AAA Minneapolis provides dependable, high quality auto club and related products and services that enhance, simplify and support our members’ lives.”

This statement is intended to provide you with an understanding of our collection, use and protection of private and confidential information.


What You Should Know

We recognize our obligation to keep information about you secure and confidential.  It’s important for you to know that we do not share member information and non-member client information with marketers outside of the AAA Minneapolis club, our business lines and/or our preferred vendors that deliver you savings.  If you so desire, you may tell us you don’t want to receive direct marketing offers from us or from our preferred vendors.

We carefully manage information within the Club, among our own business lines and preferred vendors to assist you in roadside emergency and automobile repair services, and to provide or connect you with travel services, insurance, travel store, financial services, repair services and related club products.  Our goal is give you better service and more convenience, and to improve our overall services to you.

What This Statement Covers

This policy covers member and non-member client information, which includes personal information about a member or a non-member client’s current or former relationship with AAA Minneapolis.

AAA Minneapolis Makes the Security of Information a Priority

Keeping member and non-member client information secure is one of our most important responsibilities.  We value your trust and handle information about you with care.  At AAA Minneapolis, we limit access to member and non-member client information to those employees who need it to provide products and services to you.  We maintain physical, electronic and procedural safeguards and continually assess and implement new technologies for protecting information when appropriate.

Collecting Information

We collect and use various types of information to service your requests, save you time and money, and better understand your needs.  We want to help you learn more about club services that may make your life safer and more enjoyable, or may be of interest to you.

We categorize member or non-member client information that we collect as being one of the following four types:

  • Information you provide to us (on applications, requests for products, services and payments, etc.);
  • Information about your use of Club services, such as emergency roadside assistance requests, travel, travel store, insurance and financial services purchases, license services, AAA Discounts & Rewards purchases, trip plans and other related Club services;
  • Information from other AAA or CAA clubs regarding membership transfers or requests for services outside the AAA Minneapolis area; and
  • Other general information we obtain about you that may help us better serve you, such as demographic information, service preferences, service history, etc.

Managing Information for Your Convenience

The information we use helps us bring you valuable services and savings, but most importantly, peace of mind as you travel.  We limit who receives member and non-member client information and what type of information is shared within the Club, our business lines and our preferred vendors.  AAA Minneapolis is made up of a small number of business lines, including, among others, AAA Travel, AAA Insurance, the AAA Travel Store, AAA Financial Services, the AAA License Bureau, and the Minneapolis Auto Club Foundation for Safety.   AAA Minneapolis, its business lines and its preferred vendors work together to provide the products and services you want and need, save you time and money and make it easier for you to do business with us.

Sharing Information with Companies that Help Us Deliver Services to You

We may share member and non-member client information with companies that work with us to provide you products and services.  We share the information in order to provide you a good customer experience.  These companies may include our preferred vendors, such as servicing garages, group tour companies and other AAA clubs.  All of these companies are contractually obligated to keep the information that we provide to them confidential and they use the information only to provide the services we’ve asked them to perform for you and us.

Disclosing Information in Other Situations

We may also disclose member and non-member client information when required by law.  Such disclosures may include those in connection with a subpoena or similar legal process, or a fraud investigation.

Honoring Your Preferences

You can choose not to receive savings opportunities and marketing offers by mail, phone and/or e-mail from us or from our preferred vendors.

We will honor your request throughout the AAA Minneapolis Club and through our business lines.  To tell us your preferences:

Call us: (952) 927-2604, Monday – Friday, 8:00 a.m. – 5 p.m.
Write us: AAA Minneapolis, 5400 Auto Club Way, Minneapolis, MN  55416-2576
Email us: (do not include sensitive personal information)

In order to ensure that we accurately reflect your request, please provide your full name and street address, member number, telephone number and e-mail address, along with your preferences for no mail, no phone, and/or no e-mail.  Please note that it may take six to eight weeks to make your request fully effective.  Even if you elect not to receive product and service information by direct mail, telemarketing and/or e-mail, you will continue to be contacted as necessary to service your membership, as well as receive the Live Play AAA Magazine and receive marketing information included with your regular renewal mailings or when you visit us online.