Insurance Operations Specialist

AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service.

We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance.

AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.


SUMMARY: The Operations Specialist is responsible for maintaining and optimizing the insurance agency’s systems, producing detailed agency reporting, and proposing measures to enhance services and procedures. 

Duties and Responsibilities:

System Management and Reporting

  • Manage and maintain the agency’s insurance systems to ensure efficient operations and identify and resolve any system issues or discrepancies
  • Collaborate with IT and external vendors to implement system updates and improvements
  • Produce comprehensive agency reports on performance, compliance, and other key metrics
  • Regularly analyze data to identify trends and areas for improvement and present findings and recommendations to senior management

Service and Procedure Improvement

  • Assess current services and procedures to identify inefficiencies or opportunities for enhancement
  • Develop and propose new quality standards or modifications to existing procedures to improve agency operations
  • Recognize criteria for escalation when issues are found and discuss issues along with proposed solutions with management.
  • Implement new changes and monitor effectiveness while embracing change management principals to ensure buy-in and adoption by agency employees

Training and Compliance

  • Conduct training for new staff on agency systems, procedures and compliance requirements
  • Provide ongoing training and support for existing staff to ensure they stay up-to-date with best practices and regulatory changes
  • Develop and update training materials and documentation

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High school diploma or equivalent required
  • Bachelor’s degree in business administration, operations management or related field preferred
  • Minimum of 3 years’ experience in insurance agency operations or a related role
  • Minimum of 1 year agency management systems experience, Vertafore experience strongly preferred
  • Proven experience in training and development
  • Strong critical thinking and problem-solving skills
  • Strong organizational and multitasking abilities
  • Excellent listening and collaboration skills
  • Strong verbal and written communication skills
  • Demonstrated ability to manage multiple projects within deadlines

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AAA Minneapolis offers a competitive compensation, generous PTO, a complimentary AAA Membership and much more!

AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.