COVID-19 & Travel FAQs and Information

Hotel Travel Tips from AAA

Hotel Cleanliness Standards: What to Expect During Your Next Stay

• Confirm your hotel’s cancellation/change policies before booking so you are not surprised by unexpected penalties.
• Research what the hotel is doing to keep you safe. Most hotel websites publish their safety and cleaning protocols. Larger hotel brands have likely partnered with a third-party organization to authenticate and accredit their efforts to reduce the risk of transmission.
• Are masks provided and required for all guests and employees?
• Are EPA-registered disinfectants used in common areas and how frequently?
• Are alcohol-based hand sanitizers available throughout the hotel?
• Are signs regarding physical distancing and COVID-19 related policies posted in visible areas?
• Are guests and employees required to do a temperature screening?
• When it comes to hotel travel, expectations have changed. That’s why AAA enhanced its Diamond hotel evaluation to include objective, scientific validation of the cleanliness of common surfaces throughout hotels. All AAA Diamond-designated hotels must meet established standards of cleanliness and physical condition. With the new addition of surface cleanliness testing, these properties are now recognized as Inspected Clean. Look for this designation when booking your next stay.
• Ask about contactless services. Many hotels offer check-in/check-out and mobile keys (room key on your phone). You will need to download the hotel’s app to access your keys and use contactless services.
• Inquire about housekeeping when you arrive. Most hotels now clean rooms based on a guest's personal preference.
• Check with the hotel regarding hours, availability and protocol for amenities like dining, workout facilities and the spa.
• Check with the hotel to see if they offer assistance with finding COVID-19 testing for the return trip to the U.S. (international hotels only).

Hotel FAQs

• How do I get the lowest priced room at a hotel?
• Can I prepay a hotel reservation with AAA?
• Can AAA make hotel reservations for non-members?
• Can AAA Travel Advisors assist with hotel reservations?
• Can I book my hotel online through AAA using my AAA discount?

Hotel FAQs

AAA Best of Housekeeping

When you book your hotel online with AAA, you can filter and search by hotels that have earned the Best of Housekeeping designation. These properties make up the top 25% of AAA Diamond designated properties that go above and beyond in housekeeping services.

AAA Best of Housekeeping

Air Travel Information From the CDC

Required Testing Before Air Travel to US

Air Travel Tips from AAA

Flying During the Pandemic

• For international flights, check with your airline for any required documents needed for your final destination.
• All air passengers two years of age and over entering the United States (including U.S. citizens and Legal Permanent Residents) must present a negative COVID-19 test result taken no more than one day before departure or proof of recovery from the virus within the last 90 days.
• Consider the additional expenses associated with flight delays or cancelations that could extend your time in a particular location.
• Pack masks, hand sanitizer, disinfecting wipes (sanitizing hand wipes are a good alternative) and disposable gloves in your carry-on bag.

Air Travel FAQs

• How do I apply for TSA PreCheck?
• What happens if I test positive for Covid-19 before I leave for a domestic airline trip?
• Can I use my AAA membership for a discount on airline tickets?
• I booked an airline ticket and seat assignments are not available. What's going on?
• What is Global Entry and how can I join?
• Is there any disadvantage to booking the lowest priced airline ticket?
• How early should I get to the Minneapolis airport for my flight?
• Can I search for and book domestic airline tickets on my own through AAA?

Air Travel FAQs

Cruise Travel Information From the CDC

Cruise Ship Travel During COVID-19

Cruise Travel Tips During COVID-19 Pandemic from AAA

Note: the requirements and protocols listed below are generalizations and vary by cruise line. AAA strongly recommends travelers consult with their AAA Travel Agent regarding the specific requirements and protocols for the cruise you intend to take.

• Cruise lines generally require all passengers to provide a negative COVID-19 test taken within 48 hours of embarkation regardless of vaccination status. The type of test required (PCR or Antigen) depends on the cruise line, age of the passenger and are at the passenger’s expense. Testing for children varies by cruise line and embarkation port.
• Proof of a negative COVID-19 test is not required to disembark a cruise ship upon completion of a cruise in a U.S. homeport. Testing may be required if you are flying home to a country outside of the U.S. and may be at the passenger’s expense.
• Mask protocols vary by cruise line but may be required at all times indoors except when actively eating and drinking. Masks are not required in your stateroom, on deck or while in a pool or hot tub. Cruise lines may not provide masks so make sure to bring a supply of your own.
• Masks are required in U.S. cruise terminals and when embarking and disembarking the ship at the start and end of the cruise.
• Onboard buffets are open but staffed by the crew who will serve you (versus being self-service).
• Cruises are still offering entertainment such as production shows, singers, comedians, musicians, lecturers, arts and crafts, bingo, classes and art auctions although there may be reduced capacity allowed in venues to allow for social distancing.
• Freedom to explore a port independently may be impacted by local authorities and passenger vaccination status. In some cases, passengers may be required to take a ship-organized shore excursion if they want to go ashore.
• Passengers should carry a mask and their vaccination card ashore as they may be required to show it to enter shops, restaurants or attractions.

Cruising During a Pandemic

• According to Cruise Lines International Association (CLIA), cruise industry protocols comply with CDC guidance, requiring vaccinations and testing for crew and passengers.
• Vaccination requirements vary by age, cruise line and where you begin your cruise.
• Cruise industry protocols are unique in their approach to effectively monitor and detect COVID-19 cases on the ship, which includes onboard testing and contact tracing. The contained environment of a cruise ship allows for quicker tracing and cruise lines have employed methods such as wearable devices for passengers and the use of CCTV to make announcements regarding positive cases onboard. Crews are also trained to notify the ship if they notice a guest is showing symptoms.
• Cruise lines are proactive in adjusting onboard protocols in response to new variants including strengthening testing, masking and other requirements, as well as encouraging booster vaccine doses for those eligible.
• According to the CLIA, in the U.S. alone, the cruise industry administers nearly 10 million tests per week—21x the rate of testing in the U.S. The latest data shows, even with higher rates of testing, the cruise industry continues to achieve significantly lower rates of occurrence of COVID-19 – 33% percent lower than onshore.
• The majority of cruise lines have protocols in place to isolate passengers who test positive for COVID-19 onboard during the cruise, as to not interrupt the cruise for all other passengers.
• With COVID-19 situations varying around the world, some port substitutions or cancellations may occur due to decisions by local authorities.

Cruise Travel FAQs

• I booked my cruise directly through the cruise line and I have questions about the documentation I need. Can AAA help?
• I booked my cruise elsewhere, and I need information on Covid-19 requirements and testing. Does AAA provide this?
• I booked my cruise directly through the cruise line. Can AAA take over that booking and be my agent?
• I have future cruise credits to use from a cruise I didn't book through AAA. Can AAA help me redeem these?
• I'm a AAA member. Can I get a discount on a cruise by booking with AAA?

Cruise Travel FAQs

Domestic Travel Information From the CDC

Domestic Travel During COVID-19

Road Trip Tips from AAA

• Pack masks, hand sanitizer, disinfecting wipes (sanitizing hand wipes are a good alternative) and disposable gloves in your carry-on bag.
• For road trips, pack food, water, an emergency kit and a blanket in case you become stranded.
• Purchase travel insurance to protect your investment, choosing one that provides coverage for travel interruption and additional expenses associated with COVID-19.
• Notify credit card providers of your travel details (specify location and duration) to reduce the risk of cards being frozen due to unusual activity.
• Bring proof of vaccination. It’s also a good idea to take a photo using your phone of your vaccination card as a backup.
• Understand the number of daily cases and the transmission rate for COVID-19 in the area where you will travel.

Car Rental FAQs

• Can I book my car rental online through AAA using my AAA discount? Are there any other benefits for members?
• How do I get the lowest price on a car rental?
• Can I prepay a car rental reservation through AAA?
• Can AAA make car rental reservations for non-members?
• Can a AAA Travel Advisor assist with car rental reservations?

Car Rental FAQs

International Travel FAQs

• Can I get a passport at AAA?
• Can I get an International Driving Permit (IDP) at a AAA office?
• Where can I find information on Covid-19 testing in the country I am visiting?
• Where can I find general information on Covid-19 rules for the country I am visiting?
• What happens if I test positive for Covid-19 while in a foreign country before I return home to the United States?
• What happens if I test positive for Covid-19 before traveling internationally?
• Can I purchase foreign currency at AAA?

International Travel FAQs